When you interact with CougConnect, we may collect the following types of information:
Name
Email address
Payment and billing information (processed securely via third-party providers like Stripe)
Discord username and ID (for subscriber verification and role assignment)
Device type, IP address, and browser type
Pages visited and actions taken on our website
Referral sources and general location data
Comments or messages you send us
RSVPs and responses to events or surveys
We use the data we collect to:
Provide and manage your subscription
Verify access to exclusive content and Discord channels
Communicate with you about new content, events, and updates
Send transactional and support-related messages
Improve our website, content offerings, and user experience
We do not sell your personal information to third parties. However, we may share your data in the following limited scenarios:
Discord Verification: We may share your email address or Discord ID with third-party tools or manually with moderators solely to verify subscription status and assign appropriate roles.
Payment Processing: We use trusted third-party payment processors (e.g., Stripe) to handle billing. We do not store full payment card details.
Legal Requirements: We may disclose your data if required by law, subpoena, or to protect the rights and safety of CougConnect or others.
Service Providers: We may work with vendors to support services like analytics, email delivery, or hosting. These vendors are contractually obligated to protect your information.
We use cookies and similar technologies to enhance your browsing experience and understand site usage. You can disable cookies in your browser settings, but this may impact functionality.
You have the right to:
Access the personal data we hold about you
Request correction or deletion of your data
Opt out of marketing emails at any time (via unsubscribe link)
To request access, changes, or deletion, contact us at [insert support email].
We retain your personal data for as long as you have an active subscription or as necessary to fulfill the purposes outlined in this policy. We may retain some information after account closure for legal, accounting, or legitimate business purposes.
CougConnect is not intended for children under 13. We do not knowingly collect personal data from children. If we discover that we have unknowingly collected information from a minor, we will delete it.
We take reasonable measures to protect your personal data, including the use of secure servers, encryption, and access restrictions. No system is 100% secure, so we encourage users to take precautions when sharing sensitive information online.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or Discord, and your continued use of CougConnect constitutes acceptance of the revised terms.
If you have questions about this Privacy Policy or how your information is handled, please contact us at:
Email: cougconnect@gmail.com
